Shipping policy

Tritan BP Shipping Policy

Thank you for choosing Tritan BP. Below is a summary of our shipping policy. For complete details, please refer to our full policy at https://www.tritanbp.com/policies/terms-of-service.

Shipping:

• All orders are shipped EXW (Ex Works). Under EXW (Incoterms 2024), ownership transfers upon shipping.
• Shipping Costs: Product prices do not include shipping costs, which are estimated during checkout or communicated separately if not calculable at the time of purchase. Payment must be made before shipping.
• Shipping Methods: Orders are shipped via common carrier freight, dedicated truckload carrier, or UPS Ground (or similar) at our discretion.
• Risk of Loss: Title and risk of loss pass to you upon shipment.
• Fees: Additional fees, including detention, off-loading, or storage charges, may apply.

Delivery Timing:

• Delivery times are estimates and depend on the carrier and destination. Domestic transit times typically range from 2 to 7 business days once your order leaves our factory. For specific delivery estimates, refer to the carrier's website.
• We are not responsible for delays, lost shipments, or freight damage caused by carriers.

Unloading Product:

• Business Deliveries: The receiving party is responsible for unloading using appropriate equipment such as a forklift or pallet jack.
• Residential Deliveries: For non-dock deliveries, freight will be moved to the truck's tailgate for unloading by the receiving party. Truck drivers do not assist with unloading.

Additional Services:

• Lift Gate Delivery: Available for an additional cost and must be arranged before shipping. This service is limited to materials 80 inches or shorter.
• Limited Access Locations: Inform us of potential access issues before shipping. Additional charges may apply.

Storage Fees:

If delivery is delayed at your request or due to the carrier's inability to deliver, storage fees may apply based on the carrier's policies or 1% of the total order per day for storage at our facilities.

Receiving Your Shipment:

• Inspect shipments carefully upon delivery and note any issues on the delivery receipt.
• If damaged, follow the steps outlined in “If Your Shipment Is Damaged.”

Claims and Damage:

• Claims for hidden damage must be filed within 24 hours of delivery.
• Damaged products must be reported immediately, with photographic evidence, to the carrier and Tritan BP.

For more details, including instructions for damaged shipments, hidden damage claims, and additional accessorial charges, please visit our terms of service.

If you have questions, contact us at 866-771-2345 or support@tritanbp.com.