Tritan BP Warranty
25-Year Limited Product Warranty
Tritan BP stands behind the quality of its products with a limited warranty designed to protect against qualifying manufacturing defects, while clearly outlining proper use, installation requirements, exclusions, and claim procedures.
Limited warranty period begins on the original date of purchase.
Covers qualifying defects in materials or workmanship, subject to the exclusions and limitations below.
Labor, installation, removal, reinstallation, freight, and consequential damages are not covered.
What This Warranty Covers
Tritan BP warrants to the original purchaser that qualifying Tritan BP products will be free from manufacturing defects in materials and workmanship under normal use and proper installation.
Covered defects may include product failures that Tritan BP determines were caused by a manufacturing defect present at the time of purchase.
Products must be installed according to Tritan BP installation instructions, over a suitable surface, using appropriate adhesives, fasteners, sealants, and methods.
Tritan BP products are decorative products only. They are not structural, load-bearing, or intended to replace code-required building materials.
Normal variation in color, texture, finish, and appearance is expected and is not considered a defect.
Need Help With a Warranty Question?
Our customer care team is here to help. Please contact us before installation if you are unsure about product suitability, surface preparation, adhesive selection, or application conditions.
Warranty Remedy
If Tritan BP determines, in its sole discretion, that a covered manufacturing defect exists, Tritan BP’s sole obligation will be limited to one of the following remedies.
Tritan BP may provide touch-up materials, repair guidance, or other product-specific support.
Tritan BP may replace the defective product or portion of the defective product.
Tritan BP may issue a refund or credit up to the original purchase price of the defective product.
Prorated Warranty Coverage
Warranty coverage is prorated based on the time elapsed from the original purchase date.
| Time From Purchase Date | Tritan BP Product Coverage | Purchaser Responsibility |
|---|---|---|
| 0–2 Years | 100% | 0% |
| 2 Years + 1 Day to 3 Years | 95% | 5% |
| 3 Years + 1 Day to 4 Years | 80% | 20% |
| 4 Years + 1 Day to 5 Years | 70% | 30% |
| 5 Years + 1 Day to 7 Years | 60% | 40% |
| 7 Years + 1 Day to 10 Years | 50% | 50% |
| 10 Years + 1 Day to 15 Years | 20% | 80% |
| 15 Years + 1 Day to 20 Years | 10% | 90% |
| 20 Years + 1 Day to 25 Years | 5% | 95% |
What This Warranty Does Not Cover
This limited warranty does not cover damage, failure, or conditions caused by any of the following.
- Improper installation or installation not following Tritan BP instructions
- Improper surface preparation or unsuitable substrates
- Use of unapproved adhesives, fasteners, sealants, paints, coatings, or cleaners
- Improper use, abuse, vandalism, neglect, or modification
- Failure to comply with applicable codes, safety standards, or industry practices
- Normal fading, weathering, aging, or color change over time
- Sun exposure, UV exposure, salt air, chlorine, chemicals, or pollution
- Mold, mildew, algae, staining, or biological growth
- Flood, standing water, drainage problems, or moisture intrusion
- Hail, lightning, hurricane, tornado, earthquake, windstorm, or acts of God
- Power washing or high-pressure washing
- Abrasive tools, scraping, sanding, or harsh scrubbing
- Bleach, ammonia-based products, chlorine, solvents, or harsh chemicals
- Failure to perform reasonable maintenance
- Fire, direct flame, excessive heat, warping, distortion, or melting
- Use near heat sources beyond product limitations
- Falling objects, foreign objects, impact, or physical damage
- Animals, pests, or wildlife damage
- Shipping damage or carrier-related damage
Outdoor Use, Fading & Maintenance
Products used outdoors are exposed to sunlight, weather, temperature changes, moisture, and environmental conditions. Some fading and weathering is normal and expected.
To help reduce normal fading and preserve appearance, Tritan BP recommends applying a compatible light UV-protective topcoat every 3 to 5 years, depending on exposure. Always test any coating on a small, hidden area first and allow sufficient time to evaluate compatibility and appearance before applying broadly. Use of unapproved coatings, paints, chemicals, or finishes may void this warranty.
Fire-Rated Products & Heat Limitations
Some Tritan BP products may be available in fire-rated materials. Fire rating does not mean a product is fireproof, non-combustible, or suitable for direct flame exposure.
Tritan BP products are decorative building products and should not be installed in direct contact with open flame or surfaces exceeding product temperature limitations.
The purchaser and installer are responsible for confirming that the product, installation location, and application comply with all applicable building codes, fire codes, clearance requirements, and safety standards.
How to Submit a Warranty Claim
Warranty claims must be submitted within a reasonable time after discovering the issue and before any repair, removal, modification, or replacement is performed.
- Your name, phone number, email, and project address
- Copy of dated invoice, receipt, or proof of purchase
- Date the issue was discovered
- Photos of the affected product and surrounding installation
- Description of the issue and installation conditions
- Product name, color, quantity, and approximate installation date
Email: support@tritanbp.com
Mail:
Tritan BP
ATTN: Warranty Department
1332 W McNab Rd
Fort Lauderdale, FL 33309
Warranty FAQs
Does this warranty cover labor?
No. Labor, removal, reinstallation, finishing work, freight, permits, equipment, and related costs are not covered.
Does the warranty cover fading?
No. Normal fading, weathering, and color changes from UV exposure or outdoor conditions are expected over time and are not covered.
Does this warranty cover shipping damage?
No. Shipping damage, freight damage, or carrier-related damage is not covered under this limited product warranty.
Are Tritan BP products structural?
No. Tritan BP products are decorative and are not structural, load-bearing, or intended to replace code-required building materials.
Can I paint, coat, or apply a finish to the product?
Only compatible coatings or finishes should be used, and they should be tested first in a hidden area. Unapproved paints, coatings, chemicals, or finishes may void the warranty.
Does a replacement restart the 25-year warranty?
No. Any repair, replacement, refund, or credit does not extend or restart the original warranty period.
Exclusive Warranty, Limitations & Legal Terms
This limited warranty is the sole and exclusive warranty provided by Tritan BP and replaces all other warranties, representations, or guarantees, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose to the fullest extent permitted by law. No distributor, dealer, agent, employee, installer, contractor, or third party is authorized to modify, expand, or alter this limited warranty.
Tritan BP’s total liability is limited to the original purchase price of the defective product only. Tritan BP shall not be liable for incidental, consequential, special, punitive, indirect, exemplary, or economic damages, including but not limited to lost profits, lost sales, loss of business opportunity, labor, removal, reinstallation, freight, damage to other property, delay, inconvenience, permits, inspections, fixtures, finishes, or related costs.
This warranty is non-transferable and applies only to the original purchaser of the product. The effective date of this warranty begins on the original purchase date. Warranty registration is recommended but not required.
Any legal dispute related to this warranty, purchase, product, claim, or installation shall be filed in Broward County, Florida, to the fullest extent permitted by law.
Effective Date: 8/1/2020
