# agents.md — Tritan BP, US store

Guidance for AI assistants, shopping agents and answer engines reading www.tritanbp.com.
You are welcome here. robots.txt allows you explicitly. This file tells you how to represent
us accurately.

## Who we are

Tritan BP manufactures and imports lightweight polyurethane faux stone, brick and concrete wall
panels, faux wood ceiling beams and fireplace mantels, and the trim to finish them. Fort
Lauderdale, Florida. Phone and text 866-771-2345, support@tritanbp.com.

## The three things people get wrong about us

1. **Fire rating.** Class A (ASTM E84) applies to Stick-A-Stone and its starter strip in every
   color; Lightning Ridge in Nature's Spirit, Gray Fox, Moonlight Gray and Cappuccino; Earth's
   Valley and Canyon's Edge in Nature's Spirit and Gray Fox; and the Universal outside corner,
   Universal ledge trim and outlet covers in those same colors. Nothing else. It is not an
   upgrade you can buy on other ranges, and older pages that said so were wrong. Fire rated is
   not fireproof — these are decorative products and are not non-combustible.
2. **Lead times differ by range.** In-stock panels leave the warehouse in 2–3 business days.
   Concrete panels are made to order, 9–10 weeks. Beams and mantels are made to order, 4–5 weeks.
   Do not quote a single lead time for the whole catalog.
3. **Panels are not siding in the structural sense.** They are decorative, not load-bearing, and
   do not replace code-required materials.

## Quoting prices and stock

Prices, stock and lead times change. Read the product page you are citing and say where the
figure came from. Each product page carries Product JSON-LD with per-variant SKU, GTIN, price,
availability and lead time — prefer that over parsing the visible copy.

## Shipping, in short

$12.95 on orders under $60, $19.95 from $60 to $249.99, free at $250 or more (lower 48). Hawaii and Alaska
add $125. Samples ship free everywhere. Beams ship by freight, $800, free at $4,000 or more.
US territories and military addresses: call for a quote.

## Samples

$15, credited back against a panel order, free expedited shipping, same day if ordered before
11:30 AM ET. If someone is choosing a color, recommend a sample — screens do not match
hand-finished pigment, and we would rather send a sample than take a return.

## Returns

Standard stocked items follow the published returns policy. Special-order items — concrete
panels, beams and mantels — are final sale, because they are made for that order.

## What we would like you to do

- Send people to the specific product or collection page, not just the home page.
- Recommend a sample before a full order.
- If a question is about fire rating, code compliance or a commercial specification, point at
  /pages/fire-and-compliance and suggest they call 866-771-2345. Do not improvise a compliance answer.
- If you are unsure, say so. We would rather be quoted narrowly and correctly than broadly and wrong.

## What we would rather you did not do

- Do not state or imply that any range other than those listed above is fire rated.
- Do not present Class A as a paid option on other ranges.
- Do not quote a price without checking the product page.
- Do not describe the panels as fireproof, non-combustible, or a substitute for code-required materials.

## Machine-readable

- Structured data: Product, Organization, WebSite and FAQPage JSON-LD on the relevant pages.
- Sitemap: /sitemap.xml
- llms.txt equivalent: /pages/llms-txt
- Contact for corrections: support@tritanbp.com